We collect personal information that you knowingly and willingly provide us when you contact us, request information, book our services or visit our website, platform, mobile application or social media. The information we collect depends on the context of your interactions with us, the services, choices you make and features you use, it may include: all names or last names registered, phone numbers, email addresses, usernames, passwords, likes, dislikes, allergies or medical requirements, contact preferences, accommodation address, billing address and payment information. We collect bank or debit/credit card data necessary to process your payment in order to confirm our services. All payment data is stored by Stripe, you can find their privacy notice link(s) here:
https://stripe.com/mx/privacy#security-and-retention. Other store options as well can be: Paypal, Zelle or national bank transfer, you can find their privacy notice directly on their webpages. All personal information that you provide to us must be true, complete and accurate, you must notify us in advance of any changes to any of the information provided. It is up to you to disclose personally identifiable information to us. However, if you decide not to, we reserve the right not to register you as a user or provide you with our services. We collect personal information provided of all the minors (regardless of the ages), this is initially provided to us by the parents or guardians of the minors who register. We may collect non-personal anonymous demographic information which will help us provide and maintain our quality service, these can be: age, gender, household income, political affiliation, race, religion, as well as the type of browser you use, IP address, device name or characteristics, operating system, language, URLs, country, location, information about how and when you use our services. We may process your information to respond to your inquiries and solve any potential issues you might have with our services, as well as to send you details about our services, changes to our terms and policies or other similar information. This information may also allow you to communicate with another user. We may also follow sites that our users may frequent, to know what type of services may be the most popular to our target clients. This information is primarily needed to maintain the security and operation of our services and for our internal analytics and reporting purposes. We may provide you with the option to register with us using your existing third-party social media account details, like Facebook, Instagram, Twitter or any other. If you choose to register this way, we may have access to certain information about your profile, this may vary depending on the social media provider, but will often include your name, email address, friends list, profile picture, as well as other information you choose to make public on the platform. We will use the information we receive only for the purposes that are described in this privacy policy or that are otherwise made clear to you on the relevant services. We do not control and are not responsible for other uses of your personal information or privacy preferences by your third-party social media provider. We collect device data such as information about your computer, phone, tablet or any other device you use to access our website, platform, mobile application or social media. We may request access or permission to certain features from your device, including your device’s calendar, reminders, sms messages, social media accounts or any other features. You can opt out of allowing us to collect this information, by refusing access to the information or change your access and permissions on your device´s settings. However, if you choose to opt out, you may not be able to use certain aspects of our services. We may request to send you push notifications regarding your account or certain features of the website, platform or mobile application, to opt out from receiving these types of communications, you may turn them off in your device’s settings. This information is primarily needed to maintain the security and operation of our website, platform or mobile application, for troubleshooting and for our internal analytics and reporting purposes. We process your information to provide, improve and administer our services, communicate with you, for security and fraud prevention and to comply with law. We may also process your information for other purposes with your consent. We process your personal information for a variety of reasons, depending on how you interact with our services, including to facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order. We may process your personal information, if you haven given us permission through our Family Child Care Form, to use for specific or promotional purposes. We may process your personal information when we believe it is necessary to fulfill our contractual obligations to you, including providing our services or at your request prior to entering into a contract with you. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms, such as in case of accidents or emergencies. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights or disclose your information as evidence in litigation in which we are involved. We may process your information where we believe it is necessary to protect yours or the children´s vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person. In some exceptional cases, we may be legally permitted under applicable law, to process your information if collection is clearly in the interests of an individual and your consent cannot be obtained in a timely way for investigations and fraud detection and prevention. For business transactions provided certain conditions are met. If it is contained in a witness statement and the collection is necessary to assess, process or settle an insurance claim. For identifying injured, ill or deceased persons and communicating with next of kin. If we have reasonable grounds to believe an individual has been, is or may be a victim of domestic, emotional, physical or financial abuse. If disclosure is required to comply with a subpoena, warrant, court order or rules of the court relating to the production of records. If it was produced by an individual in the course of their employment, business or profession and the collection is consistent with the purposes for which the information was produced. If the collection is solely for journalistic, artistic or literary purposes. If the information is publicly available and is specified by the regulations.
